COVID-19 Responder/Food Access Coordinator

Position Status



San Francisco

NHC Position Type

COVID-19 Responder

Position Summary

*2 of 2 positions have been filled

All of the SFDPH positions listed will – in addition to the unique responsibilities described for each position – work as part of a COVID-19 team to conduct several components of contact investigation, contact tracing, and COVID-19 vaccination efforts. Activities will include: calling patients with a new diagnosis and obtaining demographic information, sharing guidance for self-isolation, facilitating referrals and linkage to services for medical and basic needs, and obtaining a list of close contacts from the patient. After the initial call, NHC members will follow up with COVID-19 positive patients to conduct wellness checks and facilitate referrals and linkage to services as needed. NHC members will also conduct outreach to patients eligible for COVID-19 immunization, ensuring that patients receive accurate information while receiving feedback from the patients. Members would also have the opportunity to assist COVID-19 Vaccination Sites in traffic flow direction, 2nd dose scheduling, and eligibility criteria confirmation.

The San Francisco Health Network COVID-19 Responder/Food Access Coordinator will, in addition to the above responsibilities, be a core member of the staff and volunteer teams that address food insecurity through Food Pharmacy and other programming at San Francisco Health Network (SFHN) clinics around San Francisco. Because of COVID-19 we have pivoted our efforts to broadly connect SFHN patients to high-quality, culturally appropriate food resources while also supporting clinics to sustain or launch Food Pharmacy programs. The member’s role is to support patients and staff in executing programming and ensuring the highest quality patient experience as possible. Additionally, the COVID-19 Responder/Food Access Coordinator will be a core member of the City’s COVID-19 response team at the San Francisco Department of Public Health, and spend about a third of their time participating in key monitoring and response efforts.

Major Duties and Responsibilities

  • communicating with patients newly diagnosed with Covid-19

  • maintaining professional boundaries and respecting patient confidentiality

  • collecting and recording information on patients

  • providing cases with information about quarantine procedures

  • referring patients to social and support services

  • following established scripts to provide information to patients

  • attending meetings with host site staff as needed

  • providing health coaching for patients

  • working closely with staff and leadership

  • coordinating with liaisons to problem-solve

  • identifying gaps and implementing new workflows

  • reviewing data and engaging clinics for improvements

  • conducting clinic observations and patient surveys

  • engaging patient advisors to improve patient experience

  • participating in patient care and education

  • providing administrative and logistical support

  • monitoring rates and trends on health-related issues

  • creating communications, flyers, and graphics

  • obtaining feedback to improve communications

  • planning, scheduling, and coordinating listening sessions

  • recording and evaluating data to inform health education

  • utilizing partnerships and data to coordinate referrals

  • providing healthy food to patients


Characteristics of an Ideal Candidate

  • Build strong relationships
  • Understanding of/Willingness to learn about the community
  • Outgoing
  • Eager to engage
  • Compassionate
  • Curious
  • Respectful
  • Open-minded
  • Open to learning and growth
  • Can read group dynamics,
  • Can step into leadership role
  • Can step back to allow others to take charge
  • Can manage time independently
  • Can work efficiently
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Good interpersonal skills
  • Ability to interact professionally
  • Ability to interact empathetically with diverse individuals
  • Ability to handle confidential information
  • Familiarity with health-related issues
  • Experience working with patient populations
  • Strong analytical skills
  • Excellent customer service
  • Energetic
  • Flexible
  • Speaks language(s) spoken by patient populations
  • Knowledge of health-related issues
  • Confident
  • Able to serve in a fast-paced environment
  • Organized; sound organizational skills
  • Good telephone skills
  • Familiarity with health equity-related issues; interest in addressing factors that contribute to a disproportionate burden of preventable disease, death, and disability among BIPOC and people who are low-income -Experience working in low-income communities and/or with communities of color
  • Project management skills

Knowledge Required for the Position

  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving
  • Record keeping
  • Correspondence
  • Service tracking options


  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.


  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.


  • Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.


  • Member has to develop, analyze, or evaluate information before the service position can progress.
  • The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data.
  • The Member must develop new techniques, methods, or approaches to complete service position assignments.

Purpose and Impact of Service Position Assignments

  • The Member’s service output is necessary in order to facilitate the service of other staff.
  • Member provides timely services of a personal nature to others.
  • The service position product or service affects the design or operation of systems, programs, or equipment.
  • The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.
  • The member is required to investigate or analyze a variety of unusual conditions, problems, or questions.

Nature of Contacts

  • Community Organizations
  • Clinic staff
  • Patients

Purpose of Contacts

  • to resolve problems or arrive at compromise solutions with people who have different viewpoints, goals, or objectives
  • to improve and expand the Food Pharmacy program and increase the resources available to clinics to address food insecurity

Special Considerations

Unusual physical demands involving climbing, lifting, stooping, and reaching, etc. Coordinating the Food Pharmacy program involves receiving, packing, and distributing groceries to patients. Program set-up can include lifting boxes and bags of produce or groceries, transferring items from boxes to a refrigerator, and carrying grocery bags from the clinic to patient vehicles.