COVID-19 Responder/Opioid Safety Coordinator

Position Status



San Francisco

NHC Position Type

COVID-19 Responder

Position Summary

Position Starts on August 30th, 2022.

All of the SFDPH positions listed will – in addition to the unique responsibilities described for each position – work as part of a COVID-19 team to conduct several components of contact investigation, contact tracing, and COVID-19 vaccination efforts. Activities will include: calling patients with a new diagnosis and obtaining demographic information, sharing guidance for self-isolation, facilitating referrals and linkage to services for medical and basic needs, and obtaining a list of close contacts from the patient. After the initial call, NHC members will follow up with COVID-19 positive patients to conduct wellness checks and facilitate referrals and linkage to services as needed. NHC members will also conduct outreach to patients eligible for COVID-19 immunization, ensuring that patients receive accurate information while receiving feedback from the patients. Members would also have the opportunity to assist COVID-19 Vaccination Sites in traffic flow direction, 2nd dose and booster scheduling, and eligibility criteria confirmation.

The COVID-19 Responder/Opioid Safety Coordinator will, in addition to the above direct COVID-19 activities, work to address population health of patients including specific needs that arose or increased while primary focus has needed to be on slowing the spread of COVID-19. The COVID-19 Responder/Opioid Safety Coordinator will focus on the unmet needs related to chronic pain monitoring, including implementing health coaching for pain management, expanding the use of telephonic opioid safety agreements, and training on registry use to monitor patients taking controlled medications. 

In this position, the member will also focus on unmet needs related to preventive cancer screening, chronic disease control, behavioral health, pediatric immunizations, and other needs by conducting outreach to patients to address overall care gaps, provide coaching, education and additional resources aligned with patient needs and safety, and help refer/schedule visits with clinic staff in person or by phone.