COVID-19 Responder/Value-Based Care Coordinator

Position Status



San Francisco

NHC Position Type

COVID-19 Responder

Position Summary

2/2 Positions Available for this Role. Positions Start on August 30th, 2022.

All of the SFDPH positions listed will – in addition to the unique responsibilities described for each position – work as part of a COVID-19 team to conduct several components of contact investigation, contact tracing, and COVID-19 vaccination efforts. Activities will include: calling patients with a new diagnosis and obtaining demographic information, sharing guidance for self-isolation, facilitating referrals and linkage to services for medical and basic needs, and obtaining a list of close contacts from the patient. After the initial call, NHC members will follow up with COVID-19 positive patients to conduct wellness checks and facilitate referrals and linkage to services as needed. NHC members will also conduct outreach to patients eligible for COVID-19 immunization, ensuring that patients receive accurate information while receiving feedback from the patients. Members would also have the opportunity to assist COVID-19 Vaccination Sites in traffic flow direction, 2nd dose and booster scheduling, and eligibility criteria confirmation.

In addition to the above responsibilities, the member will focus on unmet needs related to chronic disease control, behavioral health, pediatric immunizations, care of perinatal patients and other needs by conducting outreach to patients to address overall care gaps, provide coaching, education and additional resources aligned with patient needs and safety, and help refer/schedule visits with clinic staff in person or by phone.

The Value-Based Care Team follows over 40 different quality metrics that assess the care delivered to our patients. Areas of focus may include, but are not limited to, pediatrics, perinatology, cardiology, urgent care, addiction medicine, chronic care (DM, CHF, etc), behavioral health and appropriate use of resources care to improve the care of our patients. Focus areas will shift (no more than three times over the course of the year) depending on performance at that time of member joining the team. This will give members a well-rounded and varied exposure to aspects of health care delivery within a safety net.