Opioid Use Disorder Care Coordinator

Position Status

Full

Site

San Francisco

NHC Position Type

Care Coordinator

Position Summary

*0/2 Positions Available for this Role; Positions Start on August 29th, 2022.

Opioid Use Disorder Care Coordinators will help coordinate care for those with substance use disorder (SUD), particularly those with opioid use disorder (OUD), including treatment, primary care, mental health care, and support services. HealthRIGHT 360 (HR360) provides OUD/SUD services through detox, residential, and outpatient Behavioral Health programs as well as MAT at our medical clinic. We serve homeless and underserved populations who also suffer from mental illness and chronic disease and require wrap-around support services to ensure successful treatment.

The OUD/SUD Access Coordinators will help outreach to these populations, particularly those who experience or are at risk for OUD/SUD, through panel management practices, engaging them in care through education groups and group visits. The NHC members will also actively engage in COVID-19 screening and testing for clients, including helping to conduct mass testing for residents of our congregate living sites; members will be in the unique position of being a nexus between our residential facilities and medical clinic.

Major Duties and Responsibilities

  • Identifying patients who are at-risk to assess eligibility for various services
  • Referring patients to other programs and community services
  • Tracking patients to confirm program enrollment and engagement
  • Maintaining professional boundaries and respecting patient confidentiality
  • Documenting interactions with patients in an electronic health record
  • Attending and participating in community or host site events
  • Updating documentation to assess program adoption and progress
  • Collaborating with supervisors and other leadership
  • Social determinants of health screener
  • Maintaining, assembling, and distributing materials and supplies
  • Participating in meetings and conferences
  • Conducting program quality improvement and data analysis

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills, Multi-tasker
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Experience in healthcare field; Experience interacting with patient populations
  • Team-oriented,Customer-oriented
  • Positive attitude; Patient and calm
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoftsuite)
  • Speaks language(s) spoken by patient populations
  • Instills trust easily
  • Creative problem solving
  • Persistence, Resilience, Tenacity
  • Open-minded, Non-judgmental, Kind and friendly
  • Experience in a community health center or healthcare setting

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options