Position Status
Site
NHC Position Type
Position Summary
Start Date: August 18th, 2025
End Date: July 6th, 2026
About the Position: The Permanent Housing Advanced Clinical Services Team (PHACS) brings medical and behavioral health services to clients in Permanent Supportive Housing (PSH) sites throughout San Francisco. The team also provides consultation, coaching, and training to the on-site contracted providers, all in an effort to improve access to care and to bridge services into ongoing solutions and connections to longer-term service support. This position will allow the program to expand to serve more clients, to create feedback loops with clients and on-site case managers, and to assist in the quality improvement efforts of the program.
The AmeriCorps member's duties will include direct care coordination services supporting PSH residents, and working with team members to improve processes. Further, the member will work with on-site case managers to increase the capacity of the team.
About the Organization: SFDPH Whole-Person Integrated Care serves to provide care to people experiencing homeless by 1) connecting to transitional primary care 2) re-/connecting to social services 3) supporting client’s towards becoming “housing ready” for their transition from shelter health to their next destination, ideally their own permanent, supportive housing with established primary medical care.
Major Duties and Responsibilities
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Referring patients to other programs and community services
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Tracking patients to confirm program enrollment and engagement
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Providing follow-up and case management to deliver assistance and information
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Providing social service navigation
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Conducting program quality improvement and data analysis
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Accompanying clients to appointments
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Providing logistical support for on-site case manager training needs
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Conducting surveys and/or interviews to improve programs
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Attending staff meetings and other relevant meetings
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Documenting work in electronic health record
Characteristics of an Ideal Candidate
- Team-oriented
- Research and analytical skills
- Able to build strong relationships
- Comfort speaking with others, individually or in groups
- Community engagement/Outreach skills
Knowledge Required for the Position
- Knowledge of AmeriCorps/Health Corps member requirements
- Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.
Supervision
- Member uses initiative in carrying out recurring assignments following set procedures, independently
- The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required
- The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
Review
- The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.
Guidelines
- Written and oral guides provide specific instructions for doing service
- Guidelines are generally applicable, but the member independently makes adaptations in dealing with problems and unusual situations
Complexity
- Member has to develop, analyze, or evaluate information before the service position can progress
- The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data
- In making decisions, the member is often required to depart from past approaches and to extend traditional techniques
Special Considerations
- Personal vehicles are not required for this position. The clinics are accessible via public transportation.
- The member will:
- Serve approximately 40 hours per week.
- Serve Monday-Friday from 8:00AM - 5:00PM.
- Significant travel (more than 25%) between clinics and service sites
- Unsafe or hazardous surroundings or working conditions
- Additional health screening or service required
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Note from Host Site: PHACS is a mobile program in which team members visit clients in their homes. Our work often involves visiting clients' homes in high-crime areas. We may encounter biohazardous waste, sharps, vermin, and cluttered belongings in the home environment. Many of our clients use substances and/or have mental health diagnoses. We offer a supportive team and office environment to help our staff cope with experiences related to the work. There are 145 Permanent Supportive Housing buildings. Most team members walk and/or access public transportation.
Language Proficiency Requirements
- No language other than English is required.
- Proficiency and skill with Spanish, Cantonese, and/or Mandarin would be useful to the member to communicate with a wide range of people (administrators, teachers, parents, dentists, and children).
Criminal History Check Requirements Beyond NHC Standard Checks
- Upon Conditional Acceptance of an NHC AmeriCorps Position, all AmeriCorps members must complete TrueScreen Background Checks to be formally placed in the AmeriCorps Program.
- An additional Health Exam may be required by the Department of Public Health due to the conditions of patients' home environments and the types of services being provided.