Quality Improvement/Diabetes Care Coordinator

Position Status



San Francisco

NHC Position Type

Outreach Coordinator

Position Summary

*0/2 Positions Available for this Role; Positions Start on August 29th, 2022.

The Quality Improvement/Diabetes Care Coordinator will play a role in coordinating care for those with diabetes and chronic disease conditions that are associated with obesity. Patients suffering from diabetes and other chronic conditions can benefit from care coordination; members will ensure that these patients are engaged in enabling services focused on social determinants of health.

Members will assist in outreach to patients, engaging them in comprehensive care, including nutrition, access to and participation with a food pharmacy, retinopathy screenings, foot checks, and regular testing. Members will also participate in the recruitment and teaching of group classes on nutrition, as well as run a weekly food pharmacy for patients with chronic conditions and food insecurity.

Major Duties and Responsibilities

  • Obtaining feedback to improve on communication materials
  • Providing education to clients and refer them to providers
  • Attending trainings and/or community events
  • Maintaining educational materials in waiting/examination rooms
  • Responding to and tracking requests through online services
  • Developing and distributing new materials geared towards patients, clients, and/or organizations
  • Linking clients from community organizations to services
  • Linking individuals and treatment services via education and by serving as a point of contact for community-based agencies

Characteristics of an Ideal Candidate

  • Outgoing
  • Analytical
  • Patient
  • Good with patient populations
  • Open-minded, Non-judgmental, Compassionate, Approachable
  • Excellent communicator
  • Good with diverse personalities
  • Good interpersonal skills
  • Ability to provide training
  • Multi-tasker
  • Interest in health, social justice, and policy issues
  • Energetic
  • Detail-oriented
  • Team player; Works well with others
  • Good listener
  • Thinks creatively
  • Speaks language(s) spoken by patient populations
  • Confident, Organized
  • Good customer service skills; Good telephone skills
  • Proficient computer and data entry skills (e.g., Microsoftsuite)
  • Passion for health topics

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range ofproblem solving, record keeping, correspondence, and service tracking options