Quality Improvement/Diabetes Care Coordinator

Position Status

Full

Site

San Francisco

NHC Position Type

Care Coordinator

Position Summary

Both openings for this position have been filled for the 2023-2024 Service Term.

Start Date: August 29th, 2023

End Date: July 16th, 2024

Summary: The QI/Diabetes Care Coordinators will support HealthRIGHT360's Clinic Operations Supervisor, Nutritionist, and Medical Director in implementing Quality Improvement for our diabetic patients in addition to patients in our care who we have lost to follow up.

Members will create new Quality Improvement Projects and will be the liaison between Operations and Clinic Staff to implement projects. Members will be supported to create projects and be trained on patient outreach and care techniques to get these new workflows started. Members will also serve with our Nutritionist in our weekly Food Pharmacy to provide healthy foods to under-served patients. Members will be supported by the Medical Director, QI Manager, Nurse Manager, and Clinic Operations Supervisor to implement quality improvement projects.

Members will also actively participate in our Hospital Discharge processes, providing outreach to patients who discharge from the hospital and help in scheduling follow-up appointments with their primary care provider within 7 days of their discharge date.

About the Organization: Integrated Care Center at HealthRIGHT 360 provides compassionate, non-judgmental care. Our supportive staff is experienced with the complex healthcare needs that can result from homelessness, poverty, and addiction. Our providers have specialized expertise in preventative health, chronic conditions, the treatment of infectious diseases, and addiction.

Major Duties and Responsibilities

  • Implementing strategies to recruit clients to attend health and wellness classes.
  • Implementing patient engagement strategies to improve patient outcomes.
  • Tracking patients to confirm program enrollment and engagement.
  • Conducting program quality improvement and data analysis.
  • Auditing charts for quality assurance.

Characteristics of an Ideal Candidate

  • Able to communicate effectively with individuals of diverse backgrounds and identities.
  • Experience managing projects or processes.
  • Community engagement/outreach skills.
  • Compassionate
  • Detail-Oriented

Knowledge Required for the Position

Supervision

Special Considerations

  • Personal vehicles are not required for this position. The clinics are accessible via public transportation.

Language Proficiency Requirements

  • Additional Language Proficiency is not required, but may be helpful.