Quality Improvement/Diabetes Care Coordinator

Position Status



San Francisco

NHC Position Type

Care Coordinator

Position Summary

About the Position: The QI/Diabetes Care Coordinators will support HealthRIGHT360's Clinic Operations Supervisor, Nutritionist, and Medical Director in implementing Quality Improvement for our diabetic patients in addition to patients in our care who we have lost to follow up.

Members will be the liaison between Operations and Clinic Staff to implement Quality/Improvement projects. Members will be trained on patient outreach and care techniques to get new workflows started. Members will serve in our weekly Food Pharmacy to provide healthy foods to under-served patients.

Members will also actively participate in our Hospital Discharge processes, providing outreach to patients who discharge from the hospital and help in scheduling follow-up appointments with their primary care provider within 7 days of their discharge date.

Note: This position may be adjusted to incorporate new projects.

About the Organization: The Integrated Care Center at HealthRIGHT 360 provides compassionate, non-judgmental care. Our supportive staff is experienced with the complex healthcare needs that can result from homelessness, poverty, and addiction. Our providers have specialized expertise in preventative health, chronic conditions, the treatment of infectious diseases, and addiction.

Major Duties and Responsibilities

Duties and responsibilities may include:

  • Tracking patients to confirm program enrollment and engagement
  • Implementing patient engagement strategies to improve outcomes
  • Auditing charts for quality assurance
  • Implementing strategies to recruit clients to attend health and wellness classes
  • Conducting program quality improvement and data analysis

Characteristics of an Ideal Candidate

  • Detail-Oriented
  • Experience managing projects or processes
  • Community engagement/outreach skills
  • Able to communicate effectively with individuals of diverse backgrounds and identities
  • Compassionate

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.


  • Member uses initiative in carrying out recurring assignments following set procedures, independently
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.


  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.
  • The member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


  •  Written and oral guides provide specific instructions for doing service
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards, and files of previous projects
  • Guidelines are generally applicable, but the member independently makes adaptations in dealing with problems and unusual situations


  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment
  • The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data

Special Considerations

The NHC Member will:

  • Serve Monday - Friday, 8:30AM - 5:00PM
  • Serve approximately 40 hours per week at the Host Site
  • Serve in-person

Language Proficiency Requirements

  • No language other than English is required.

Criminal History Check Requirements Beyond NHC Standard Checks

  • No other Criminal History Check Requirements beyond NHC Standard Checks.

Requires Personal Vehicle