Shelter-In-Place (SIP) Site Coordinator - Site F and SOS

Position Status



San Francisco

NHC Position Type

Care Coordinator

Position Summary

Start Date is August 29th, 2022.

This position is part of an ongoing effort for all homeless individuals who are in shelter/SIP sites to end health inequalities and end the opioid epidemic that has plagued this city. The member will be working with the most vulnerable homeless population on a regular daily basis, that are elderly, addicted to drugs, and have some mental health issues in the SIP Sites and Shelters that are ran by San Francisco Department of Public Health

On Thursdays, the member will ride along with Mary Mays, NP on the SOS van which outreaches homeless individuals at Martin de Porres Soup Kitchen assisting with client’s medical needs, for example, checking blood pressures, outreaching the clients in the kitchen to see if anyone has any medical needs, making follow-up appointments, and charting

SIP Site Coordinator – This team began during the COVID pandemic to assist at the Trailers at Site F, which is a SIP site in the Bayview district, where our most under-served and vulnerable population resides.

Major Duties and Responsibilities

  • Registration of residents at the sites who come into the onsite clinics, assess clients for needs, such as benefits, primary care doctors, etc.
  • Educate clients on Suboxone/methadone, and Narcan usage.
  • Inventory of OTC medications
  • Doing rounds in the sites with the nurses
  • Assist clients in making appointments.
  • Practicing intake and referrals of patients in need
  • Identifying patients who are at-risk to assess eligibility for various services
  • Offering and reviewing screenings or self-referrals
  • Referring patients to other programs and community services tracking
  • Patients to confirm program enrollment and engagement
  • Providing follow-up and case management to deliver assistance and information
  • Implementing patient engagement strategies to improve outcomes
  • Maintaining professional boundaries and respecting patient confidentiality
  • Educating patients on medical interventions and prevention
  • Documenting interactions with patients in an electronic health record
  • Attending and participating in community or host site events creating
  • Collaborating with supervisors and other leadership
  • Screening persons admitted for referral to behavioral health services conducting
  • Social determinants of health screener
  • Providing social service navigation
  • Maintaining, assembling, and distributing materials and supplies

Depending on the status of COVID-19 in San Francisco, this position may involve responsibilities and duties around COVID-19 Response.

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Experience interacting with patient populations
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude; Patient and calm
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Knowledge of the disease process
  • Familiarity with patient populations; Experience in a community health center or healthcare setting
  • Instills trust easily
  • Creative problem solving
  • Persistence; Resilience; Tenacity
  • Open-minded; Non-judgmental; Kind and friendly

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.
  • Member will be trained on Epic patient database.


  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Special Considerations

  • Special dress code: Dress code is comfortable preferably jeans and sneakers due to outreaching and working with the homeless populations.
  • Special safety regulations or precautions that must be observed
  • Health screening or service required
  • Our physical demands are walking while outreaching, health screening involves being fully vaccinated for COVID and TB.

Language Proficiency Requirements