Position Status
Site
NHC Position Type
Position Summary
Start Date: August 18th, 2025
End Date: July 6th, 2026
About the Position: The Street Medicine and Palliative Health Patient Navigator will work with people experiencing homelessness or newly/marginally housed people who have serious and terminal medical diagnoses. The member will join the Primary Care team in weekly outreach to the Palliative Care cohort to develop skills and education about Palliative Care with people experiencing homelessness in San Francisco and to discuss complex cases.
The NHC Member will also support the management of the referrals and outreach data to keep up-to-date records on the needs and gaps in the care of populations. Additionally, the NHC Member will participate in weekly huddles to connect during the week and make collective decisions on who needs outreach and follow-up.
About the Organization: SFDPH Whole-Person Integrated Care serves to provide care to people experiencing homeless by 1) connecting to transitional primary care 2) re-/connecting to social services 3) supporting client’s towards becoming “housing ready” for their transition from shelter health to their next destination, ideally their own permanent, supportive housing with established primary medical care.
Shelter Health is one of 8 social medicine programs under the Whole Person Integrate Care umbrella. This position would be a vital part of care coordination, stabilization, and wrap-around services for adults experiencing homelessness.
Major Duties and Responsibilities
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Tracking, enrolling, and surveying patients for improvement
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Attending meetings and patient huddles
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Assisting in care coordination and resource referrals
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Tracking referrals and closing the referral loop
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Linking patients to care by scheduling appointments
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Updating and maintaining client databases (EPIC, Excel) for program evaluation
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Support with data visualization of client-served in WPIC programs (ex. Palliative Care)
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Attending and participating in relevant meetings
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In-person outreach with a multidisciplinary team
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Opportunities to present with team at conferences, trainings, and talks.
Characteristics of an Ideal Candidate
- Team-oriented
- Organized
- Detail-Oriented
- Comfort speaking with others, individually or in groups
- Community engagement/outreach skills
Knowledge Required for the Position
- Knowledge of AmeriCorps/Health Corps member requirements
- Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.
Supervision
- Member uses initiative in carrying out recurring assignments following set procedures, independently
- The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required
- The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.
Review
- The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.
Guidelines
- Written and oral guides provide specific instructions for doing service
- Guidelines are generally applicable, but the member independently makes adaptations in dealing with problems and unusual situations
Complexity
- Member has to develop, analyze, or evaluate information before the service position can progress
- The service position assignments vary significantly or often involve unusual circumstances and incomplete or conflicting data
- In making decisions, the member is often required to depart from past approaches and to extend traditional techniques
Special Considerations
- Personal vehicles are not required for this position. The clinics are accessible via public transportation.
- The member will:
- Serve approximately 40 hours per week.
- Serve Monday-Friday from 8:00AM - 5:00PM.
- Significant travel (more than 25%) between clinics and service sites
- Outreach with team may be done in hospitals, streets, patients' residences for follow-up care coordination and direct patient support.
Language Proficiency Requirements
- No language other than English is required.
- Proficiency and skill with Spanish, Cantonese, and/or Mandarin would be useful to the member to communicate with a wide range of people (administrators, teachers, parents, dentists, and children).
Criminal History Check Requirements Beyond NHC Standard Checks
- Upon Conditional Acceptance of an NHC AmeriCorps Position, all AmeriCorps members must complete TrueScreen Background Checks to be formally placed in the AmeriCorps Program.
- No Background Checks or Health Exams required beyond what is required of NHC AmeriCorps Members.