Street Overdose Response Team (SORT) Coordinator

Position Status



San Francisco

NHC Position Type

Outreach Coordinator

Position Summary

Position Can Start As Soon As Possible!

Street Overdose Response Team (SORT) – This is a new team within WPIC to address the public health overdose epidemic. This position is part of an ongoing effort to end the opioid epidemic. Member will be working with the most vulnerable homeless population on a regular daily basis, as well as those who are residing in shelters and navigation centers which are ran by the San Francisco Department of Public Health



Major Duties and Responsibilities

  • Conduct street outreach with a health worker, nurse, and provider in following up with individuals who had an overdose and was taken to the hospital via ambulance.
  • On the spot case management, encouraging clients to follow-up in our clinic regarding buprenorphine, methadone or residential/outpatient treatment.
  • Educate clients on the pros/cons of addiction treatment and substance abuse, attend morning huddles with the SORT team, chart reviews and panel management.
  • Providing outreach to agencies to build awareness, Actively participating in heath campaigns by monitoring health issue trends
  • Obtaining feedback to improve on communication materials
  • Developing and providing health education for the community
  • Gathering data on critical issues impacting the community
  • Utilizing partnerships and data to coordinate referrals,
  • Providing education to clients and refer them to providers
  • Providing health education to at-risk populations ,
  • Attending trainings and/or community events,
  • Responding to and tracking requests through online services
  • Providing outreach in the community to promote services
  • Linking clients from community organizations to services
  • Targeting groups that have a high number of clients,
  • Linking individuals and treatment services via education and by serving as a point of contact for community-based agencies
  • Developing educational materials,
  • Collecting and tracking of data

Characteristics of an Ideal Candidate

  • Outgoing; Energetic
  • Patient
  • Confident
  • Thinks creatively
  • Good listener
  • Good with patient populations
  • Open-minded, Non-judgmental, Compassionate, Approachable
  • Excellent communicator
  • Experience with communities/agencies,
  • Good with diverse personalities,
  • Good interpersonal skills,
  • Multi-tasker; Able to balance; Able to work in fast-paced environment
  • Interest in health, social justice, and policy issues,
  • Commitment to social justice
  • Desires to empower community
  • Passion for health topics
  • Team player; Works well with others
  • Able to build relationships with experts,
  • Organized; sound organizational skills,
  • Good customer service skills,
  • Good telephone skills,
  • Proficient computer and data entry skills (e.g., Microsoft suite)

Knowledge Required for the Position

  • Knowledge of AmeriCorps/Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Special Considerations

  • Special safety regulations or precautions that must be observed
  • Mostly walking must dress comfortable in good shoes  

Language Proficiency Requirements

Not Required; Highly Desired: Language Proficiency in Spanish, Cantonese, or Mandarin (All Other Languages Also Welcome)