Value-Based Care Coordinator - Immunization

Position Status



San Francisco

NHC Position Type

Outreach Coordinator

Position Summary

About the Position:

SFDPH's Value-Based Care Coordinator - Immunization NHC member will support quality improvement initiatives across primary, specialty and inpatient units. They will help with telephone outreach, data analysis, and develop standard work to help quality improvement efforts and health outcomes.

The NHC member will focus on vaccination efforts, preventative screening outreach, referral to resources, and health education. They will aid in improving cancer screening rates, improving chronic disease control, and improving child and flu immunization rates through direct telephone outreach to patients.


About the Organization:

The San Francisco Department of Public Health is a safety net healthcare organization that serves low income and vulnerable populations. Since the pandemic, the SFDPH has continued its efforts to slow the spread of viruses, protect vulnerable individuals, and prevent the healthcare system in the city from being overwhelmed.

The San Francisco Department of Public Health (SFDPH) strives to achieve its mission of protecting the health and safety of all San Franciscans through the work of two Divisions - the San Francisco Health Network (SFHN) and Population Health and Prevention. The SF Health Network is the City's health system and has locations throughout the City including San Francisco General Hospital Medical Center, Laguna Honda Hospital and over 12 primary care clinics that provide care for 64,000 active patients, who are racially and ethnically diverse: approximately 39% Latino, 26% Asian, and 15% African American. SFHN patients are all publicly insured or uninsured, most are low -income and may experience low health literacy. The member will be interacting with patients and staff of many different socioeconomic and cultural backgrounds.

Major Duties and Responsibilities

Primary duties and responsibilities include the following:

  • Creating and developing communications related to outreach campaigns
  • Developing and providing health education for the community
  • Gathering data on critical issues impacting the community
  • Providing education to clients and referring them to providers
  • Providing health education to at-risk populations

Characteristics of an Ideal Candidate

  • Team-Oriented
  • Organized
  • Community Engagement/Outreach Skills
  • Able to communicate effectively with individuals of diverse backgrounds and identities.
  • Compassionate

Knowledge Required for the Position

  • Knowledge of AmeriCorps/National Health Corps requirements.
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options.



  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the member at service.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.


  • Written and oral guides provide specific instructions for doing service.
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards, and files of previous projects.


  • The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.

Special Considerations

The NHC Member:

  • Is required to work on-site 2-3 times a week from 8:30am - 5:00pm.
  • Will be serving approximately 40 hours per week in this position.

Language Proficiency Requirements

  • No language other than English is required.
    • Spanish, Mandarin, and/or Cantonese are helpful.

Criminal History Check Requirements Beyond NHC Standard Checks

  • No other Criminal History Check Requirements beyond NHC Standard Checks.

Requires Personal Vehicle