Health & Wellness Coordinator

Position Status

Full

Site

Florida

NHC Position Type

Care Coordinator

Position Summary

The health and wellness education was created by a previous National Health Corps service member and focuses on fostering healthy life choices and bringing balance between physical and mental health. The AmeriCorps members will improve and facilitate current education curriculum to be facilitated to group clients:

  • The NHC member will provide Care Coordination to those experiencing opioid related symptoms and overdose admitted to the Baptist Medical Center’s Emergency Department.  Care Coordination has been recognized by the National Institute of Medicine as a best practice in improving health access and outcomes.   
  • The NHC member will provide screening and assessments as well as outreach activities to increase patient engagement in mental health services.
  • The NHC member will facilitate a wellness group to aid our patients in building healthy life styles and overall wellness that gives them the knowledge and skills they need to make positive choices about their recovery and well-being. 

Major Duties and Responsibilities

  • Practicing intake and referrals of patients in need
  • Identifying patients who are at-risk to assess eligibility for various services
  • Offering and reviewing screenings or self-referrals
  • Referring patients to other programs and community services tracking
  • Patients to confirm program enrollment and engagement
  • Providing follow-up and case management to deliver assistance and information
  • Implementing patient engagement strategies to improve outcomes
  • Maintaining professional boundaries and respecting patient confidentiality
  • Coordinating health and wellness activities including classes and groups
  • Documenting interactions with patients in an electronic health record
  • Attending and participating in community or host site events creating
  • Updating documentation to assess program adoption and progress
  • Collaborating with supervisors and other leadership
  • Screening persons admitted for referral to behavioral health services conducting
  • Social determinants of health screener
  • Providing social service navigation
  • Participating in meetings and conferences

Characteristics of an Ideal Candidate

  • Organized; sound organizational skills
  • Multi-tasker; ability to balance
  • Detail-oriented
  • Comfortable speaking with patient populations, individually or in groups
  • Interested in health and wellness promotion
  • Experience in healthcare field
  • Education in Social Work, Public health, and/or Psychology
  • Team-oriented
  • Customer-oriented
  • Positive attitude
  • Patient and calm
  • Good verbal and written communication skills
  • Proficient computer and data entry skills (e.g., Microsoft suite)
  • Instills trust easily
  • Creative problem solving
  • Persistence
  • Resilience
  • Tenacity
  • Open-minded
  • Non-judgmental
  • Kind and friendly

Knowledge Required for the Position

Knowledge of AmeriCorps/Health Corps member requirements Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options

Supervision

  • Member uses initiative in carrying out recurring assignments following set procedures, independently.
  • The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required.
  • The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

  • The service activities are reviewed for accuracy through spot checks, through complaints from customers, and through observation of the Member at service.
  • The Member independently plans and carries out the projects and selects the approaches and methods to be used in solving problems.
  • Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations.

Guidelines

  • Written and oral guides provide specific instructions for doing service.
  • Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects.
  • Member must use considerable judgment in adapting current or developing new guidance.

Complexity

The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment.

Purpose and Impact of Service Position Assignments

  • Member provides timely services of a personal nature to others.
  • Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria.

Nature of Contacts

Clients

Purpose of Contacts

To motivate, influence, or educate people to support change behaviors

Special Considerations

  • Unusual service hours, involving evenings, weekends, or long shifts
  • Personal vehicle required
  • Significant travel (more than 25%)
  • Health screening or service required

Criminal History Check Requirements Beyond NHC Standard Checks

Starting Point Behavioral Healthcare is required by the Department of Children and Families and the Agency for Healthcare Administration to perform level 2 background screening checks on all employees and volunteers. All applicants must pass the background screening or receive a waiver from DCF. An applicant with a criminal charge on the list of offenses defined by DCF is not eligible to apply.