Patient Navigator

Position Status

Full

Site

Florida

NHC Position Type

Patient Navigator

Position Summary

The National Health Corps (NHC) Member would serve with our team to provide health care transition services in both our outpatient clinic and in the inpatient setting. Families and youth transitioning from pediatric to adult based systems often need guidance to navigate complex systems such as insurance, education, vocation, peer support needs and to develop self-management skills. This requires ongoing support to identify community resources, navigation of health systems and also ongoing follow up and assistance to ensure completion of referrals placed.

A NHC Member would assist in the ongoing implementation of inpatient transition services. This would include providing patients and families with information about transition from pediatric to adult based care through a survey tool that has already been developed and piloted over the past year. The NHC member will serve as the primary point of contact when consultation or referral for inpatient services is requested and work with our team to provide these services.  Some examples of services may include: tours of the adult hospital for pediatric patients and families, educating patients and families on self-advocacy skills during inpatient stays, transition planning activities (insurance planning, education/vocation planning etc), assisting patients and families in navigating health services and educating hospital staff and providers about HCT.

Major Duties and Responsibilities

  • Screening patients for health concerns and eligibility
  • Completing and submitting patient applications for social services and medication assistance programs
  • Following-up with patients to ensure documentation is completed
  • Providing education on how to complete paperwork
  • Providing brief health education to patients
  • Coordinating with other programs to provide health classes
  • Tracking, enrolling, and surveying patients for improvement
  • Informal one-on-one training on client referrals
  • Following-up with companies to verify application status
  • Attending meetings and patient huddles,
  • Preparing and reviewing intake checklists/consent forms
  • Conducting phone outreach as assigned by leadership
  • Assisting in care coordination and resource referrals
  • Tracking referrals and closing the referral loop
  • Evaluating referral charts and obtaining reports
  • Conducting outreach to patients via phone/letters,
  • Interacting with patients to complete quality reviews
  • Utilizing survey tools to upload date from interviews
  • Conducting extensive and continuous research on social services
  • Creating social service resources guides and lists for clients
  • Counseling clients on how to access social services and benefits
  • Developing various programs on improving health literacy
  • Developing assessment tools to track patient improvement
  • Coordinating for resource distribution with other programs
  • Scheduling and coordinating communication for outreach visits
  • Assessing community data to locate areas that would benefit from community health screenings and referrals
  • Registering patients as well as providing follow-up social service navigation
  • Finding additional community resources and programs for patients

Characteristics of an Ideal Candidate

  • Comfortable with diversity
  • Basic knowledge of medical terminology
  • Proficient computer and data entry skills (e.g., Microsoft Excel)
  • Self-manager
  • Good communication skills
  • Outgoing
  • Independent
  • Open-minded
  • Takes initiative
  • Comfortable in fast-paced environment
  • Organized; sound organizational skills
  • Good customer service
  • Good telephone skills
  • Flexible
  • Persistent

Knowledge Required for the Position

  • Knowledge of AmeriCorps/National Health Corps member requirements
  • Skill with Microsoft Office or other software for a variety of data processing operations involving a range of problem solving, record keeping, correspondence, and service tracking options
  • Knowledge of the host site's program and comfortable with serving youth and young adults with special health care needs
  • Being comfortable with counseling and having discussions with patients and their families about health care education and social care services.

Supervision

Member uses initiative in carrying out recurring assignments following set procedures, independently. The supervisor assigns service activities, advises on changes in procedures, and is available for assistance when required. The supervisor assigns service activities in terms of project objectives and basic priorities and is available for consultation in resolving controversial issues.

Review

projects and selects the approaches and methods to be used in solving problems. Completed projects are reviewed very generally to determine that objectives have been met and are in compliance with policies and regulations. The Member embraces being self-aware and comfortable with asking for assistance and consultation for completing projects.

Guidelines

Written and oral guides provide specific instructions for doing service. Detailed guidelines exist, including regulations and directives, handbooks, precedents, industry standards and files of previous projects. Guidelines are generally applicable, but the Member independently makes adaptations in dealing with problems and unusual situations.

Complexity

Member has to develop, analyze, or evaluate information before the service position can progress. The facts or conditions of the service position are clear cut, predictable, and apply directly to the assignment. Member has to review services and develop a good understanding of the services, population and policies before the service position can progress.

Purpose and Impact of Service Position Assignments

The Member’s service output is necessary in order to facilitate the service of other staff. The service position product or service affects the accuracy, reliability, or acceptability of further processes or services. Service position assignments involve a variety of conventional problems, questions, or situations that conform to established criteria. The service position product or services affect the social, physical, and economic well-being of a substantial number of people on an ongoing basis.

Nature of Contacts

Clients

Purpose of Contacts

To give or exchange information.

Special Considerations

Special safety regulations or precautions that must be observed.

Criminal History Check Requirements Beyond NHC Standard Checks

Member cannot serve in this position with a criminal record.